Yes, we build you a website at no cost. Your free restaurant website includes custom styling and menu entry. There are no other additional costs aside from the standard 2.5% + $.30 credit card transaction fee. We instead directly charge your customers a $1.25 convenience fee. If you prefer to serve free online ordering to your customers, we offer the option to absorb the fee, in which case the $1.25 is substracted from the order total. You can also set a minimum order amount before the fee is waived for the customer. For example, if you set the free online ordering threshold at $20, customers ordering under $20 will be charged the $1.25 fee while customers ordering over $20 will enjoy free online ordering since the restaurant will cover the $1.25. We charge a flat $1.25 whether it's covered by the customer or the restaurant. Your choice.
Learn more about our pricing.
No, your restaurant website is hosted and maintained free of charge. If you add or remove a food item from your menu, or update a price, simply get in touch with your dedicated Account Executive.
We understand that a web site can be both an investment and a labor of love. If you wish to keep your existing site, we'll be happy to create a separate online ordering website to which you can link from your own website with an "Order Online" button. The online ordering website will be customized around your brand identity for a seamless transition from one site to another.
Yes, simply point the DNS (Domain Name Server) to our server IP address. We will provide you with instructions or supply us with your domain name registrar login credentials and we can set it up for you.
Yes, and we'll register a new domain name for free! If your restaurant's exact name isn't available for purchase, we'll simply add the city or state abbreviation, or keywords such as "online", "go", "the", etc.
No, your restaurant website is hosted for free on our servers and we maintain your online menu at no cost. You don't ever have to worry about your website and you certainly don't need any computing knowledge since we manage the technology for you.
No, an Internet connection is not required since we can send order alerts via fax and mobile messaging. Access to the Internet does however offer the convenience of managing your orders through our online manager platform.
You can choose from any of the following alert channels:
Yes, text messaging, fax and email alert channels are free. You may combine any channels.
Yes, if you do not acknowledge an online order within ten minutes, a live representative will call your restaurant to ensure that you have received the order.
Yes, we use a SSL connection with a 256-bit encryption to protect online transactions.
Customer credit card payments are wired to your bank through your choice of the following deposit schedules:
Our credit card processing fee is 2.5% + $0.30, which is 16% lower than PayPal and Google Checkout's standard rate.
Tax can be included in each food item's displayed price or it can be calculated in the shopping cart.
No, there isn't any recurring billing for our basic services. We directly charge your customers a $1.25 convenience fee so you will never receive a bill from us. Learn more about our pricing.
Aside from our listing agreement that authorizes us to post your menu online, there isn't any contract to sign. There are no daily, no monthly, no quarterly, and no annual obligations.
We do not share or sell any client information. As for your restaurant's business intelligence, you will receive a signed copy of our Non-Disclosure Agreement (NDA) that entitles you to confidentiality.
Two types of reports are available to you:
Yes, we offer a touchscreen Point of Sales (POS) tablet that comes pre-loaded with Menufy software. The POS unit requires an internet connection.