Employment

Phone Support Specialist

Are you a skilled mediator? A self-motivated worker? Do you like independence, working in an environment alongside entrepreneurs, where you feel valued as an individual? Then Menufy might be the right place for you.

About Menufy

Menufy is a local corporation founded in 2009. We are a third-party restaurant online ordering company with headquarters based in Overland Park, Kansas. We turn menus into online ordering experiences. Our mission consists of two objectives; to our restaurant clients, Menufy aims to increase to-go and delivery order volume, and to our customers, Menufy aims to provide the best user experience for online food ordering.

What We are Looking For:

Part-time or full-time (max. 36 hours/week) Customer Support Specialist. Relevant work experience preferred, but not required.

To Apply

Please email us a copy of the following:

  • An up-to-date Resume
  • Your availability schedule
  • Contact information for at least 2 previous employer/professional/academic references
  • A paragraph about yourself, and on why you think you'd be a good fit at Menufy, or why you want to be a member of Menufy team

Job Description

  • Answer client and customer service calls
  • Research client restaurant and customer inquiries using available resources
  • Manage and resolve client and customer issues
  • Route calls to appropriate channels
  • Use a Customer Relationship Management (CRM) ticketing system to document and respond to events
  • Facilitate accurate correspondence between clients and customers as needed
  • Update restaurant sites, profiles, listings, and menus as needed
  • Mediate customer feedback as needed
  • Miscellaneous clerical duties
(If hired, training will be provided for all of the above)

Requirements

  • Fluent in English
  • U.S. citizen or permanent resident
  • Strong interpersonal communication skills

Preferred

  • Eager learners that are attentive to detail and adaptable
  • Problem-solvers
  • Tech savviness (Microsoft Word, Excel, Gmail, etc.)
  • Bilingualism in Mandarin Chinese
  • Customer service experience
  • Restaurant operations experience
(Not having one or all of the above won't necessarily exclude you from the application and selection process)

Benefits

  • Opportunities for professional growth
  • Flexible hours
  • Complimentary refreshments
  • Access to a cafe during the daytime

Starting pay

$10/hr - $14/hr (based on experience)

To Apply

Please email us a copy of the following at info@menufy.com

  • An up-to-date resume
  • Your work availability schedule
  • Contact information for at least 2 previous employers, professional, or academic references
  • A paragraph about yourself, and on why you think you'd be a good fit at Menufy, or why you want to be a member of Menufy team

Updated May 2015

Get Hired

Menufy.com is an Equal Opportunity Employer. For more information, please call us at 913-738-9399 or email us at info@menufy.com.